Irembo Partners with the Africa Management Institute (AMI) to Equip Agents for Enhanced Citizen Services.

4th March 2024

Kigali, 20th February 2024 – Irembo, the leading provider of online government services in Rwanda, hosted a graduation celebration at its Irembo campus in Nyarutarama to honor top-performing agents who underwent an entrepreneurship virtual program aimed at enhancing their business skills.

Following an innovative partnership signed in December 2023, 305 agents from across the country participated in a One-month training program to assess their growth goal and identify critical strategic objectives and key results to support and monitor their performance.
The collaborative effort between Irembo and AMI reflects a commitment to improving citizen services by providing Irembo agents with a wide range of business development knowledge and skills. . The training focused on various aspects, including Strategic Business Assessment, Setting Growth Goals, Market Understanding, Enhanced Performance, Career Development, and Planning for Growth. The agents were awarded a Certificate of Completion, recognizing their dedication to continuous learning along with access to a 3-month Micro-Enterprise Accelerator programme for effective organizational practices that can further strengthen and grow their businesses

“By training Irembo agents, we aim to increase efficiency in service delivery, empowering them to improve their businesses while ensuring they are well-equipped to contribute to the vision of empowering citizens to access government services online independently “Liliose Nyinawinkindi, Director of Customer Experience and Service Distribution.

Youth is a critical focus of AMI’s SME skills development programmes, and with Irembo being the largest business enabler, the collaboration allowed AMI to reach a significant number of young agents with the right IT skills to access virtual training. Participants were able to access content online with downloadable tools at flexible time and with minimum disruption of work.
“We are happy to contribute to the agents’ ongoing entrepreneurship journey by equipping them with the skills and knowledge they need to thrive. Our platforms and tools were contextualized to reflect Rwandan challenges and find suitable solutions. Thanks to this modern learning approach, agents can take their businesses to the next level. As the programme comes to its end, we hope to train more agents as early as next months and I am happy to embark on this journey with Irembo .” – AMI, Country Manager Malik Shaffy Lizinde.

When asked about their experience, one of the graduates, Cassian Niyonzima, CEO of Techlegendz Ltd located in Nyagatare, Eastern Province, said: “These trainings have been extremely valuable to me, especially when planning and accomplishing my entrepreneurial objectives. I highly recommend my colleagues take part in these initiatives, as many individuals venture into starting businesses without having a clear direction.”

To improve government service accessibility and transparency, Irembo has introduced the NTUYARENZE TARRIF initiative. This initiative provides clear information on tariffs for accessing Irembo services through agents, ensuring transparency, trust, and confidence in government transactions. It empowers citizens to make informed decisions about service utilization and helps agents communicate pricing to clients more effectively. The NTUYARENZE TARRIF initiative promotes inclusivity and equal access to services and enhances the efficiency of the IremboGov platform, streamlining government service delivery.

For media inquiries, please contact
Lauren Inyange Katangulia | Senior Communications Manager

About the African Management Institute

The African Management Institute (AMI) enables enthusiastic businesses across Africa to thrive through practical tools and training. It equips entrepreneurs with tools to build their businesses, helps companies train their teams, and runs work readiness programs for young people starting their careers. AMI’s programs combine online and mobile tools with online workshops and on-the-job practice and support.

AMI has worked with a range of businesses and organizations to support entrepreneurs and managers build and growing their businesses across Africa including Uber, Nestle, Radisson Blu, RwandAir, Mastercard Foundation, USAID, Shell Foundation and Equity Bank. AMI has directly trained more than 30,000 people in over 30 countries and has offices in Nairobi, Kigali and Johannesburg.

For more information, visit www.africanmanagers.org/rwanda

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