Inspiring Managers

Empower middle managers to succeed in Africa’s growing hospitality and tourism sector. Currently being run in Rwanda as part of the Mastercard Foundation’s Hanga Ahazaza project.

Inspiring Managers

The facilitators and overall coordination of the programme was great and one thing I enjoyed most about AMI was the tools. I can clearly see the difference in my team. They all participated in the programme through me. They manage their time better which has made me understand the value of empowering staff (my team).

Vincent Uwitonze, Rwanda

About this programme

Boost the leadership of supervisors and managers in the hospitality and tourism sector through a 6-month management development programme. This programme is currently being rolled out to thousands of young managers in Rwanda with support from the Mastercard Foundation and in partnership with leading companies, including the Radisson Group. It can be adapted for companies in different markets, or with different partners.

This highly practical programme empowers team leaders with effective tools in key areas like supervision, project management, and team building, as well as customer care and other sector-specific topics.

AMI’s unique blended learning approach, which includes interactive workshops, an easy-to-use online learning platform, and team-based activities, allows participants to learn valuable knowledge and skills that can be applied to real workplace challenges—benefitting your organisation’s overall performance and impact.

Key information

  • Designed for
    Middle managers, new managers & supervisors in the hospitality and tourism sector.
  • Key topics
    Goal-setting & planning, personal productivity, empowerment, influence & communication, feedback, problem solving, performance management, coaching, team dynamics, self management & stress.
  • Key outcomes
    Managers are equipped to effectively manage themselves, empower their teams & drive performance.
  • Core components
    4-6 month blended programme. Includes:
    • 4 in-person Learning Lab workshops
    • 9 online courses & practical tools
    • 1 Change Challenge practical projects
    • Graduation event

Boost the performance of supervisors & managers in the hospitality & tourism sector.

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